Frequently Asked Questions

Purchasing a vehicle has never been easier with Just EVs. Our up-to-date website means that you can find your perfect vehicle, wherever you are! Get started by searching our stock now.

Please contact us to put a deposit on any available vehicle. As we work on a first come, first served basis, this deposit will secure the vehicle to yourself and we will remove from sale. We accept most major credit and debit cards for deposit payments.*

If you have a car (or two!) that you would like to trade-in in exchange for your new car, we can help! Please get in contact with a member of our team for an accurate market-based evaluation.

Your holding deposit will secure the vehicle for 10 working days. After this, your deposit may be forfeited or an extra payment may be required.

For added ease for you to fund your new car, please view our finance calculator on any of our car info pages in the showroom. Alternatively find more information on our EV finance page.

Your car will be delivered by one of our friendly delivery drivers that will talk you through the car and answer any questions you may have. The car will be fully charged and delivered on a flatbed delivery vehicle. If you have access restrictions, please let us know as soon as possible.

All of our vehicles can be delivered anywhere within mainland UK free of charge. When placing your order, please advise a member of our team what day you would like your new car delivered on.

Search our range of high quality vehicles. To place a fully refundable deposit on the vehicle of your choice, please get in contact here.

What information is required for evaluating my car?

In order to give you an accurate part exchange valuation, we would require:

• Vehicle registration
• Current mileage
• Pictures of exterior and interior including a picture of the dashboard with the engine/power on
• Any details of any damage to either exterior or interior
• The condition of the tyres
• Service history – including when and where
• Settlement figure if applicable

What happens if my part exchange is worth more than the car I want to purchase?

If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.

Is the valuation you give me for my part exchange guaranteed?

Our part exchange valuations are guaranteed as long as the pictures you have provided are an accurate representation and there is no undisclosed damage.

Can I remove my part exchange from my order at any time?

Yes, you can remove your part exchange from your order at any time prior to your vehicle delivery.

Does my car come with a warranty?

Most of our vehicles have an element of manufacturers warranty remaining on the vehicle. This is the primary warranty for your new vehicle. If your vehicle is out of manufacturers warranty and falls under our standard parameters, you will be covered by our 3 month Just EVs Limited Warranty.

Where can I find my warranty policy document?

You can find a copy of our current warranty policy document by following this link: Just EVs Warranty Policy

How do I claim on my warranty?

Please get in contact with a member of our team as soon as you notice a problem with your vehicle. Failure to do so could invalidate your claim. If you choose to continue to operate a faulty vehicle and further damage is caused, we may not be able to validate your claim. Please contact us by phone or email prior to authorising any recovery or work on the vehicle as we work with our own approved repair centres and will not pay out for claims that have not been approved by our team before work commences.