Frequently Asked Questions (FAQs)

How it works

Purchasing a vehicle has never been easier with JustEVs. Our up to date website means that you can find your perfect vehicle, wherever you are! Get started by searching our stock now.

Part exchange

If you have a car (or two!) that you would like to trade-in in exchange for your new car, we can help! Please get in contact with a member of our team for an accurate market based evaluation.

Financing available

For added ease for you to fund your new car, please get in contact with a member of our team for a free, no commitment finance quote.

Reserve quickly

Search our range of high quality vehicles. To place a fully refundable deposit on the vehicle of your choice please get in contact here.

Free UK Mainland Delivery

All of our vehicles can be delivered anywhere within Mainland UK free of charge. When placing your order please advise a member of our team what day you would like your new car delivered on.


How can I place a deposit on a vehicle?

Please contact us to put a deposit on any available vehicle. As we work on a first come, first served basis, this deposit will secure the vehicle to yourself and we will remove from sale. We accept most major credit and debit cards for deposit payments.*

How long will my deposit secure my vehicle for?

Your holding deposit will secure the vehicle for 10 working days. After this your deposit may be forfeited or an extra payment may be required.

How will my car be delivered?

Your car will be delivered by one of our friendly delivery drivers that will talk you through the car and answer any questions you may have. The car will be fully charged and delivered on a flatbed delivery vehicle. If you have access restrictions please let us know as soon as possible.


How do I obtain a quote?

Please get in contact with a member of our team and they will be able to send through personalised finance quotations straight to your email.

What type of financing do you offer?

As an FCA regulated and authorised business we work closely with MotoNovo Finance who are able to offer both Hire Purchase and Personal Contract Purchase finance. Please get in touch with our team to find out more. JustEVs act as a credit broker and not a lender.

Can I use my part exchange as a deposit?

Yes, you can use your part exchange as part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.

Part Exchange 

What information is required for evaluating my car?

In order to give you an accurate part exchange valuation we would require:

  • Vehicle Registration
  • Current mileage
  • Pictures of exterior and interior including a picture of the dashboard with the engine/power on
  • Any details of any damage to either exterior or interior
  • The condition of the tyres
  • Service history – including when and where.
  • Settlement figure if applicable

What happens if my part exchange is worth more than the car I want to purchase?

If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.

Is the valuation you give me for my part exchange guaranteed

Our part exchange valuations are guaranteed as long as the pictures you have provided are an accurate representation and there is no undisclosed damage.

Can I remove my part exchange from my order at any time?

Yes, you can remove your part exchange from your order at any time prior to your vehicle delivery.

Charging my car

What charging cables are included with my car?

Depending on what vehicle you have purchased will determine what charging cables are included with your new car. We also have additional cables in stock available for purchase. Please get in contact with us today to find out more.

How can I charge my car at home?

JustEV’s can recommend a home charging point installer. Please get in contact with a member of our team today to find out more about home charging.

Can I charge my car using a domestic 13a plug?

Yes, please get in contact with a member of our team today to find out more.

How long will it take to charge my car?

Please get in contact with a member of our team today to find out more how long your new car will take to charge.